Principal Customer Solutions Scientist

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
We are looking for our next Technical Sales and Customer Specialist within our Biopharmaceutical Team . This role sits at the intersection of science and business, supporting biopharma customers from early development through commercialization.  The primary purpose of this role is to enable customer success by translating complex technical challenges into practical, scalable solutions through high‑quality technical support with Roquette’s portfolio for biologics and parenteral drug product applications. This role serves as a critical technical interface and scientific partner between customers and internal stakeholders, including R&D, Sales, Marketing, Legal, Quality, and Regulatory teams, ensuring that opportunities are technically sound, commercially viable, and executed effectively.

This position is located in Wilmington, DE or Springhouse, PA.

Compensation:
The current salary range for this role is estimated to be $110,000 - $166,000. In addition, this position may also be eligible to earn performance-based incentive compensation. The posted range reflects the full salary range for the position and does not necessarily represent the expected starting salary. New-hire offers are generally made below the maximum of the range and are determined based on several factors, including relevant experience, qualifications, skills, location, internal equity, and other job-related considerations.

What You’ll Do:

- Serve as a technical subject matter expert supporting activities for biologics and injectable applications across the sale cycle

- Provide technical support to biopharma customers, enabling development and implementation of Roquette solutions at strategic and key accounts

- Build and maintain strong scientific relationships with customer R&D, formulation, process teams, to understand development challenges and bottlenecks, and to define solution strategies

- Guide customers in selection, evaluation, and implementation of Roquette portfolio

- Identify, evaluate, and help develop new commercial opportunities and strategic partnerships

- Act as a liaison between customers and internal technical teams to ensure alignment and timely communication and delivery of solutions and resolutions

- Capture and communicate customer feedback and unmet needs to inform product development and application strategy

- Design, execute, and publish studies evaluating new and existing products in collaboration with cross‑functional business unit teams

- Contribute to the development of technical marketing materials, including white papers, case studies, technical presentations, and data packages that support commercial activities.

- Deliver technical presentation and training to internal audiences

- Represent Roquette at scientific conferences, trade shows, and industry forums

- Stay current with trends in biologics, drug development, manufacturing technologies, and regulatory requirements

What You’ll Need:

- Education:
- BS, MS, or PhD in Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology, or related life sciences discipline

- Experience:
- 5-10+ years industry experience, with at least 3 years in a customer facing position.

- Core Capabilities:
- Able to break down complex formulation or process challenges into actionable paths

- Build credibility and rapport with technical stakeholders and communicate with clarity and confidence, be the voice of customers

- Understand how technical decisions impact timelines, risks, and commercial outcomes

- Proactively drive projects forward with minimal direction and supervision

- Work effectively across functions and geographies

- Strong written and verbal communication skills with a proven ability to build relationships and work effectively in cross-functional teams

- Entrepreneurial mind set with a customer-centric, proactive approach and resilience in the face of challenges

- Business Travel:
- Willingness to travel domestically and internationally (approximately 30 – 50% of the time)"

Roquette is unable to sponsor a new applicant for employment authorization for this position.

Roquette is unable to support relocation for this role. Candidates must be located within a commutable distance of the office to which this role is aligned.

AAP/EEO Statement
Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. “AAP, EEO, Drug-Free Workplace”

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com