Senior Executive - Quality Assurance

Roles and Responsibility:
Quality Management

- Lead all quality-related activities for the IM Plant.

- Ensure adherence to Quality Management System (QMS) requirements and company quality standards.

- Monitor and improve product quality performance through effective quality planning and control.

- Drive defect reduction and process capability improvement initiatives.
Process Quality Assurance

- Establish and maintain process controls for Injection Molding operations.

- Monitor key quality parameters and implement corrective actions when deviations occur.

- Conduct process audits and ensure compliance with standard operating procedures (SOPs).

- Validate process changes and support new product introductions.
Customer Quality Management

- Handle customer quality issues, complaints, and corrective action implementation.

- Lead root cause analysis using quality tools such as 8D, 5 Why, Fishbone Diagram, and CAPA.

- Ensure timely closure of customer complaints and quality concerns.

- Participate in customer audits and support customer quality requirements.
Team Leadership

- Guide and mentor quality inspectors and quality engineers assigned to the IM Plant.

- Conduct training on quality standards, inspection methods, and problem-solving techniques.

- Promote a culture of quality awareness and continuous improvement.
Data Analysis & Reporting

- Monitor quality KPIs such as PPM, rejection rates, customer complaints, COPQ, and audit findings.

- Prepare and present quality performance reports to management.

- Drive actions based on trend analysis and operational data.
Audit & Compliance

- Lead internal audits and facilitate external/customer audits.

- Ensure compliance with ISO 9001, IATF 16949 (if applicable), and other relevant standards.

- Support management reviews and closure of audit non-conformities.
Continuous Improvement

- Lead quality improvement projects using Lean, Six Sigma, Kaizen, and problem-solving methodologies.

- Work closely with Production, Engineering, Maintenance, and Supply Chain teams to improve overall plant performance.

- Drive cost reduction initiatives related to quality losses and rework.

Role Specific Competencies:

- Bachelor's Degree/Diploma in Plastics Engineering from CIPET / MSc in Polymer Science or related field

- 5–8 years of experience in Quality Assurance/Quality Control within a manufacturing environment and Minimum 3 years of experience in Injection Molding operations.

- Injection Molding process knowledge.

- Quality tools: APQP, PPAP, FMEA, SPC, MSA, Control Plans.

- Root Cause Analysis (RCA), 8D, CAPA.

- Statistical analysis and quality reporting.

- Internal and external audit management.
Behavioral Competencies

- Strong leadership and team management skills.

- Excellent problem-solving and analytical ability.

- Effective communication and stakeholder management.

- Result-oriented and proactive approach.

- Ability to work under pressure and manage multiple priorities.