Senior Security Manager

About Securitas USA
Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful:  to help make your world a safer place . With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.
Location: Merrit Island, FL
The salary range for this role is from $120,000 to $126,000 . The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.
What You’ll Do
As a Senior Security Manager (SSL) , you will lead and oversee all security operations for a key, high-profile client. In this pivotal leadership role, you are accountable for delivering safe, reliable, and compliant security services every day, while protecting the integrity and profitability of the contract. You will serve as the primary liaison between Securitas and the client, building strong relationships through transparency, responsiveness, and proactive communication. You will translate client expectations into clear operational plans, ensure full contract and policy compliance, and drive continuous improvement in service delivery. At the same time, you will mentor and develop a diverse management team, setting performance standards, coaching leaders, and fostering a culture of accountability, teamwork, and customer focus across all assigned sites.

In this role, you will:

- Manage client relationships to ensure satisfaction, retention, and 100% client satisfaction through proactive engagement and problem resolution

- Lead, coach, and develop management and security teams, including recruiting, hiring, and retaining top operational talent

- Develop and execute weekly, monthly, and quarterly operational goals and provide updates to senior leadership using Salesforce and performance metrics

- Oversee daily operations, including staffing, scheduling, and administrative functions for assigned sites

- Conduct inspections and ensure full contract, policy, and aviation compliance where applicable

- Partner with internal teams (HR, Training, Compliance) to align operations with company objectives and client expectations

- Set, monitor, and evaluate performance goals; oversee performance reviews, professional development, and improvement plans

- Identify and address performance or knowledge gaps; ensure required training completion and promote continuous learning

- Lead regular meetings to communicate goals, share best practices, and recognize success

- Support and drive financial performance of the account, including protecting profitability and managing resources effectively

- Respond to emergencies and critical incidents outside normal business hours as needed

- Perform other related duties as required

Who You Are

An ideal candidate brings:

- Service-first mindset with strong judgment, attention to detail, and clear communication

- Solutions-focused, able to thrive both independently and as part of a team

- Proven leadership experience with strong customer service and problem-solving skills

- Strong background in security operations, including scheduling and day-to-day oversight

- Excellent client-facing and relationship-building skills, with a track record of service excellence

- Bachelor’s degree in criminal justice, business administration, or a related field (required)

- 5–7 years of law enforcement and/or military experience (required)

- Aviation compliance experience (highly preferred)

- Valid driver’s license with a clean driving record and availability to respond to emergencies outside normal business hours

- Perform other related duties as required

Experience that sets you apart:

- High ethical standards and integrity

- Strong planning, decision-making, and problem-solving skills

- Ability to lead across diverse teams and cultures

- Ability to thrive in a fast-paced, evolving environment

- Demonstrated initiative and business acumen

- Financial literacy and ability to develop actionable insights

- Passion for operational excellence, contract compliance, and business protection

Why You Would Want to Join the Team

- Comprehensive benefits for eligible employees

- Annual incentive and recognition programs (where applicable)

- Weekly pay

- Paid training and professional development

- Career advancement opportunities and leadership development programs

- Supportive and inclusive work environment

- Opportunity to work for the world’s leading protective services company and support a high-profile client account