Shift Lead

The Lead Associate helps lead team members by ensuring the day-to-day convenience store operations are completed by performing, assisting, and guiding. The Lead Associate is a vital member of our organization playing an essential role in ensuring a positive experience for customers and great work environment for team members. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of exceptional customer service and team orientated mindset.
Requirements
Responsibilities and Duties

- Maintain high level of customer service.

- Maintain a positive work environment for all team members.

- Resolve cash tills at the end of shift.

- Generate accurate till reports for each register.

- If Deli Lead Associate: Ensure all food is prepared and quality is maintained.

- Manager and perform all check-out functions on a daily basis.

- Communicate clearly and openly with customers.

- Serve as the primary point-of-contact for customer service associates and customers when Assistant Manager and Store Manager are not present.

- Assist in performing, implementing, and enforcing established daily operating procedures.
Qualifications

- High School Diploma preferred.

- 6 months of retail experience preferred.

- Specific skills:

- Effective communication skills.

- Ability to motivate employees.

- Comfortable working in a fast-paced environment, multi-task, and problem-solve.

- Strong work ethic.