Specialist, Order Management
- LocationKuala Lumpur,MY-14,Malaysia
- Work typeOn-site
- Posted11 November 2026
- SourceThe Estée Lauder Companies's careers page (Eightfold)
Live checkFirst seen 6 h ago; still listed on The Estée Lauder Companies's careers page 1 h ago.
Moves fastWhen The Estée Lauder Companies takes a role down early, it is usually about 2 days after posting. Apply soon.
At a glance
- Experience2 to 3 years
- LanguagesEnglish
- Skills and toolsSAP
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About the role
Responsibilities
- Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.
- Inclusive of Retail Partner and FSS
- Inclusive of saleable/non-saleable
- Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
- order management validation
- shipments
- new launch and promotional program allocations
- ELC-owned counter requirements
- Door opening
- service level details
- Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
- Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
- Proactive management with commercial team to alert on out-of-stock situations
- Alert commercial team of inventory status including counter inventory
- Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
- Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
- Process approved returns orders
- Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc.
- Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
Reporting and Analytics
- Produce daily/weekly sales report to track actual orders vs target
- Produce daily/weekly order fulfilment report at channel and customer level
- Produce daily/weekly tracking of store inventory levels vs target
Requirements
- University graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
- Proficient in English in both written and spoken
- Retail or related industry experience
- Problem solving and critical thinking skills
- Attention to detail and the ability to work independently
- Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
- Ability to change focus when needed, while making regular progress on assigned work/projects
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