Sr. Support Manager, Trading Applications

Position Description
Sr. Support Manager, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.

Key Areas of Responsibilities

- Daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.

- Understand and work with infra teams to setup connectivity between external parties including Exchanges and external brokers.

- Work in shifts to support Asia / US and Europe markets.

- Work closely with Application support team in CLSA Pune, US and Australia.

Requirements

- Bachelor's degree or above in Information Technology or relevant disciplines.

- 10 - 12 years experience with minimum of 5+ years proficiency, support and with good experience in OMS/EMS technology. Exposure to Fidessa or other OMS/EMS will be added advantage.

- 3-5 years of experience in a Broker / Dealer environment.

- Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment.

- Good to have knowledge of SWAP, Future & Options business in a DMA & DSA order flows.

- Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID).

- Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India.

- Good knowledge of HK exchange driven activities coordination.

- Exposure in Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc.

- Good exposure in Enterprise Message Systems like Tibco, Solace, etc.

- Exposure in change & incident management tools like SNOW.

- Must be self-starter and be able to work independently.

- Willing to undertake other Trade Support functions.

- Ready to work in Trading floor (high pressure environment).

- Excellent communications skills and the ability to interact with Vendors and Traders.

- Rollout EMS/OMS projects.

- Knowledge of SRE will be added advantage.

- Excellent command in both written and spoken English.

- Knowledge in ORACLE (user level), SQL, Store Procedures.

- Knowledge in Unix/Linus, Shell scripting, Perl.

- Basic knowledge in Python, Java Basic Knowledge in FIX.

- Awareness of SRE concepts is an added advantage.

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