Supervisor, Security Control Room

REQ12708 Supervisor, Security Control Room (Open)

POSITION SUMMARY:
Reporting to Manager, Security Systems, the Supervisor, Security Control Room is responsible for monitoring all non-gaming related operational functions of the security department and other areas to ensure a safe, secure and comfortable environment within property is maintained.

PRIMARY RESPONSIBILITIES:

- Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches

- Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information

- Acknowledges, responds and records all alarms within appropriate time frame

- Maintains Security Access System

- Monitors and coordinates communications during emergencies

- Maintains and monitors radios and equipment

- Provides assistance and information to security operations

- Assists in training of new Control Room Officers

- Performs additional tasks as required including the functions of a Security, Staff Entry and Loading Dock Officer

- Performs administrative tasks including reports and compilation of statistics

- Adheres to and exhibit pro-active leadership in accordance with MELCO's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment

- Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company

- Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behaviour, and a workplace culture of equity and diversity is fostered

- Adheres to MELCO’s health and safety requirements

- Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued

- Monitors Retailers and Hotel environs as directed

- Adheres to all company policies and procedures

- Reports accidents, injuries and unsafe work conditions to superiors and relevant departments

- Performs other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

- Achievement of KPO’s and implementation of strategies as identified in the Business Plan

- Department and company policies and procedures are adhered to

- Performance and succession criteria are met

- Collection, recording, analyzing and reporting information

- Planning and organizing activities

- CCTV monitoring of Retailers and Hotel

- Completion of tasks in a timely manner
QUALIFICATIONS:
Experience

- Minimum of 2 year with Casino Security experience

- Verbal Greek and English is essential

- Competent use of Microsoft Suite of products and keyboard skills

- Experience with security access control systems

- Experience with Photo ID applications favourable

Education

- High School Graduate

- Security Certifications will be considered as an advantage
Skills / Competencies

- High level of integrity

- Ability to demonstrate discretion and confidentiality

- Good organisational skills

- Capacity to withstand shift work and rotating shifts

- Greek and English language – both written and spoken

- Computer Literate

- Attention to detail
PERSONAL COMPETENCIES:

- Results orientated, demonstrates advanced business acumen and accepts accountability for results

- Demonstrates advanced communication and interpersonal skills

- Has a strong work ethic

- Leads others to achieve business objectives

- Encourages people to work as a team

- Exhibits advanced people management skills

- Understands different cultures and diversity

- Attention to detail

- Highly organized

- Confident

- Friendly

- Ability to work without supervision

- Mature

- Calm