Surveillance Operator

The Surveillance Operator is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and company assets. This position plays a critical role in identifying suspicious activities, detecting potential theft and fraud, ensuring compliance with gaming regulations, and maintaining the integrity of casino operations.
The Surveillance Operator must demonstrate a high level of professionalism, confidentiality, sound judgement, and attention to detail while supporting the company’s commitment to operational excellence and responsible gaming.

Responsibilities
- Continuously monitor live surveillance video of gaming activities, casino entrances and exits, cash-handling areas, and other designated locations.

- Observe slot machines, table games, cage operations, count room, food and beverage outlet, and other designated locations.

- Identify potential theft, fraud, cheating, policy violations, and other irregularities.

- Monitor gaming transactions and activities to help ensure compliance with internal controls and applicable gaming regulations.

- Recognize unusual guest or team member behavior and promptly report concerns to management.

- Conduct surveillance reviews and investigations as directed by management.

- Accurately document incidents, suspicious activities, and surveillance observations in daily logs and reports.

- Preserve and retrieve surveillance footage in accordance with company policies and procedures.

Qualifications
- Previous casino surveillance, gaming, security, loss prevention, or related experience preferred.

- Strong observation skills and exceptional attention to detail.

- Strong written and verbal communication skills.

- Ability to prepare clear, accurate, detailed reports.

- Ability to sit for extended periods of time while monitoring surveillance equipment.

- Ability to use computers, keyboards, telephones, and surveillance equipment.

- Must be able to communicate effectively, both orally and in writing, in English.

- Basic computer skills and the ability to learn surveillance technology.