Technical Support Specialist

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

- Work closely with business units and technical teams to clarify requests and track task progress;

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Monitor Grafana boards to assess system performance and detect potential issues;

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Record incidents in JSM/Jira in compliance with established workflows;

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Handle support tickets, ensuring they are updated regularly and resolved promptly;

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Escalate incidents when required, adhering to internal protocols;

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Draft and deliver notifications about scheduled or unscheduled technical activities;

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Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team.

Experience you’ll need to bring:

- 6–12 months of experience in Technical Support or L1 Support;

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English proficiency at B1+/B2 level or higher for written communication and working with technical documentation;

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Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;

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Ability to use browser DevTools (Network, Console);

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Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.);

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Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos.

It's a perfect match if you have those personal features:

- Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue;

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Attention to detail when working with statuses, IDs, logs, transactions, etc;

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Ownership: taking responsibility for cases until resolution and following up on escalated issues;

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Ability to prioritize multiple cases simultaneously, considering SLAs and business impact;

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A calm and systematic approach during incidents and high-priority issues;

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Willingness to learn and quickly understand new products, systems, and processes.

Our clients offer competitive benefits to support your professional and personal growth, including:

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Health & Wellness Focus;

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Global Medical Coverage;

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Growth Opportunities;

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Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.