Track Lead ServiceNow,JavaScript

Job Summary

Candidate should have good Admin/Configuration/Development level knowledge of:-

- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

- User Administration: - Creation of user, roles, assignment groups.

- Reporting: - Import or export of data.

- Development of Form Customization, Business Rule, Client Script.

- Understanding of ITIL Concepts.

- Creating Service Requests

- Hands on experience with client scripts and business rules.

- Content Management: - developing ESS page.

- Hands on with UI Actions / UI policy / Access Control Lists, etc.

- Overview of integration:- LDAP integration and Overview of Web-services.

- Use of Record producers to create Incident and Problem.

- Update sets to move customization from Dev. to Production Instance.

- Workflow editor to design workflow of various modules and for triggering of various events.

- Content Management: - developing ESS page.

- Writing various Server side scripts using Script Includes.

- Configured License Management module for necessary Compliance check.

- Used ACL’s for controlling the security mechanism in Service Now

- Domain Separation and designing the Process and data flow within various domains

- Experience with Web technologies/AJAX

- Developing Composite Service Requests within Service catalog Module

- Experience in different Integrations using web-services / MID Server, etc.

- Configuring  complex reports

- Understanding and debugging of system logs

Key Responsibilities

ServiceNow development experience

○            Core Applications (Incident / Request / Change / Problem)

○            Service Portal

○            CMDB

●            Expert in JavaScript

●            System integration experience using web services and other web-based technologies

●            such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

●            Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

●            Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

●            Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup

Skill Requirements

and Integration of ServiceNow to Other Applications

●            Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

●            Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

●            Experience with working on email notifications in ServiceNow.

●            Experience presenting and conducting demo reviews with client stakeholders

●            Proficiency working with Update Sets and Scoped Applications

●            Knowledgeable about ServiceNow Development Best Practices

•            Minimum ServiceNow CSA certified.

•            ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

Other Requirements

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