Executive, Resorts Sales

REQ5558 Executive, Resorts Sales (Open)

POSITION SUMMARY:

Through telemarketing to retain and increase loyalty by serving as a personal contact to premium guests, to ensure excellent customer service with Melco established standards.

PRIMARY RESPONSIBILITIES:

- Call and contact potential and existing guests and invite them to Melco properties

- Keep contact with guests to develop and sustain solid relationship with potential guests and nurturing existing relationships

- Handle inbound calls from guests and answer inquiries

- Arrange hotel rooms, transportation and other amenities for guests

- Introduce properties’ promotion and facilities

- Anticipation of guest needs prior to arrival and departure and organize for these needs to be met efficiently and effectively

- Recognize guests’ special occasions including but not limited to birthday and anniversary

- Manage database by ensuring guests’ contact and information update

- Conduct telephone surveys to obtain guests’ preference and feedback, create database to maintain integrity and reliability of information obtained

- Thorough understanding of company program

- Perform other duties as assigned by the Company

- Adhere to and act in accordance with all established policies and procedures of the Company

QUALIFICATIONS:
Experience

- Telemarketing experience, familiar with resorts marketing or integrated resorts preferred

Education

- High school graduate or college education in Marketing or related field is an advantage

Skills / Competencies

- Target driven with respect to call volume and sales

- Excellent telephone manner, be customer focused

- Good communication skills

- Proficient in English, Cantonese and Mandarin, other relevant language (Japanese / Korean / Thai) is an advantage

- Respond calmly and make rational decisions when handling customers’ needs

- Flexible working time, midnight shift not required