Specialist, Responsible Gaming

REQ11781 Specialist, Responsible Gaming (Open)

POSITION SUMMARY:

The Specialist, Responsible Gaming assists the Responsible Gaming Manager in preparation of timely reports for Responsible Gaming/Compliance purposes.

PRIMARY RESPONSIBILITIES:

- Conducts the RG Induction training of all staff

- Conducts the Advanced RG Training

- Conducts the training for Responsible Gaming Ambassadors

- Conducts the Refresher trainings

- Draft Standard Operating Procedures, workflows and policies, according to law & regulations

- Maintains a register of customers who have self-excluded, timed out or set any limits towards gaming limits interactions and behavioral interactions including system inputted data checks.

- Maintains breach reports for excluded persons and communicates with operations to ensure compliance with internal breach procedures

- Perform verification of RG logged incidents

- Conducts electronic-draw RG checks

- Generates reports to Responsible Gaming Manager

- Performs administrative tasks as directed

- Performs the daily and monthly Internal Evaluation reports.

- Performs on site visits/inspections to monitor compliance with required documentation and visual displays and regarding Responsible Gaming Policy and Program and procedures.

- Evaluates interaction process and prepares associated reports

- Collects and produces reports in relation to age verification

- Reports any identified problem gaming trends

- Monitor problem gambling indicator and update customer account details with necessary information

- Identifies and suggests changes/improvements to the RG program

- Helps maintain the RG culture across the business in Cyprus, ensuring there is an adequate awareness of compliance requirements

- Performs any other duty as allocated by the Manager in his/ her area of responsibility

- Assists with the description and clear definition of responsibilities and limits of responsibility of each department in relation Responsible Gaming principles and procedures

- Assists with audits to the gaming departments, ensuring that all procedures are followed (Age verifications, underage, RG procedures etc.)

- Manages the Local Employee Responsible Implementation Committee

QUALIFICATIONS:

Experience

- Minimum 1-year experience in a Compliance related role/ Responsible Gaming within a highly regulated industry

- Legal background is considered an advantage

- Experience in the casino environment is considered an advantage

Education

- Appropriate tertiary qualifications

Skills / Competencies

- Displays a high commitment to excellence and continual improvement

- Motivated to achieve business objectives and common goals

- Works as a team member

- Analytical skills

- Achieves agreed objectives and accepts accountability for results