Front Desk Associate

USTA Midwest Tennis Center

No Inquiries Please

TITLE : Front Desk Associate

POSITION STATUS: Part-Time

FLSA STATUS : Non-Exempt

LOCATION: Indianapolis, IN

REPORTS TO : Club Operations Manager

WORK SCHEDULE: Club Operational Hours: 7 AM-10 PM [ Monday - Sunday] : Various shifts available: Early mornings (7 am open), mid-day shifts, and night shifts (closing 10 pm)

WHO WE ARE:

Founded in 1895, the USTA Midwest, Inc. is  part of the national governing body of the sport of tennis in the United States. We celebrate our collaborative work environment that draws people who are passionate about their jobs. A diverse, dynamic organization, USTA/Midwest, Inc. is dedicated to growing the game of tennis for all people throughout Illinois, Indiana, Ohio, Michigan, Wisconsin, and part of West Virginia and Kentucky. The USTA/Midwest, Inc. is the second largest section of the United States Tennis Association (USTA, Inc.) and is comprised of 13 Districts that make up the Midwest Section.  Our mission is to “grow tennis to inspire healthier people and communities everywhere”.

ABOUT THE POSITION:

As a Front Desk Associate at the Midwest Tennis Center, you will be the first point of contact for members and guests. You’ll provide excellent customer service, manage bookings, process payments, and help create a welcoming atmosphere. This role is ideal for someone who is organized, friendly, and passionate about tennis and hospitality.

THE ROLE :

- Greet members and guests warmly and professionally

- Answer phone calls, emails, and in-person inquiries

- Schedule court reservations, lessons, and events using booking software

- Process membership applications, renewals, and payments

- Handle point-of-sale (POS) transactions for retail and concessions

- Maintain a clean, organized, and professional front desk area

- Provide accurate information about club services, schedules, and policies

- Assist with member check-ins and monitor court usage

- Support tennis staff and management with administrative tasks

- Address member issues and escalate concerns when needed

REQUIRED EXPERIENCE AND SKILLS

- High school diploma (required)

- Previous experience in customer service or hospitality (preferred)

- Strong communication and interpersonal skills (preferred)

- Proficient in computer systems (Google Suite, POS, and scheduling software) (preferred)

- Able to multitask and work independently in a fast-paced environment (preferred)

- Interest or background in tennis or sports is a plus (preferred)

- CPR Certification and AED knowledgeable within the first 30 days of hire. (required)

Environmental Conditions - Amount of Time

Exposure to noise from on court play

TRAVEL

Not Applicable

Those candidates selected for further consideration will be contacted.

Disclaimer: The USTA/Midwest Section is an Equal Opportunity Employer, and applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.