Host, Events & Promotions

REQ13937 Host, Events & Promotions (Open)

POSITION SUMMARY:

The Host, Events & Promotions is responsible for facilitating City of Dreams Mediterranean & Cyprus
Casinos events, promotions and activities, and creating a pleasant atmosphere and memorable guest
experience.

PRIMARY RESPONSIBILITIES:

- Interacts and welcomes guests and customers to make them feel welcomed and comfortable; addresses any questions that they may have regarding the events, promotions, and tournaments

- Facilitates and assists the Supervisor, Events & Promotions with the planning and set-up of events, promotions, tournaments, special functions, and other related activities

- Assists the Supervisor, Events & Promotions as well as other team members of the Casino Marketing team with the coordination of events, promotions, and tournaments to ensure the smooth execution of all activities

- Conducts live draws & PA announcements as and when required

- Communicates with guests and customers both face to face and via telephone calls

- Assists with the monitoring and controlling of live events, promotions, and tournaments; ensures that guests and customers are being attended to as and when required

- Ensures that the highest professional standards of personal conduct, presentation and grooming are always adhered to, delivering an exceptional customer service experience

- Ensures that the safety of guests, customers and colleagues is always addressed with the highest priority

- Assists the Supervisor, Events & Promotions, and organizers in addressing special needs and requirements (for both Internal and external events)

- Ensures in-depth knowledge of events, promotions, and tournaments running across all casino locations is always up to date

- Attends training sessions as and when required

- Carries out any other reasonable related duties and responsibilities as assigned by the Supervisor, Events & Promotions or Casino Marketing Management in order to meet business objectives

- Attends ad-hoc planning and progress meetings with the Casino Marketing team.

- From time to time, management may change certain tasks based on synergies due to business requirements and operational changes.

QUALIFICATIONS:

Experience

- One year or above relevant experience in customer services field

Education

- Secondary-level education

Skills / Competencies

- Computer literate

- Excellent interpersonal and communication skills

- Professional written communication skills

- Excellent command of the English and / or Greek language.

- Additional languages such as Russian/ Arabic/ Hebrew/ Chinese, will be considered an advantage

PERPERSONAL COMPETENCIES:

- Receptive and versatile in adopting new approaches and practices to meet changing circumstances

- High adaptability to various assigned job tasks

- Ability to work under pressure, energetic and enthusiastic

- Possesses strong time management skills

- Shift work (time and days)

- Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances

- Must be able to tolerate secondhand smoke

- Must follow grooming standards