Manager, Academic Success-Nursing Student and Academic Services

The University of Maryland, Baltimore, School of Nursing is currently recruiting for a Student Retention Manager (Manager, Academic Success), to support the Office of Student and Academic Services.
The Student Retention Manager provides school-wide coordination of initiatives designed to improve student retention, persistence, academic progression, and degree completion. Reporting to the Associate Dean for Student Academic Services, the position develops and coordinates retention strategies, monitors student success indicators, facilitates early identification and intervention processes, and evaluates retention initiatives across the School of Nursing’s Baltimore and Shady Grove locations. The manager collaborates with academic departments and student support units to strengthen student success outcomes.
UMB is a public university and constituent institution of the University System of Maryland.  All employees are expected to work primarily physically within the State of Maryland.

Responsibilities
PRIMARY DUTIES
Applies advanced professional knowledge and managerial expertise to coordinate school-wide student retention strategies and initiatives. Exercises independent judgment in analyzing complex student progression and programmatic issues. Responsible for retention planning, cross-functional coordination, assessment of outcomes, and recommendations for improvements aligned with institutional priorities.

- Coordinate school-wide retention initiatives and collaborate with academic and student support units to improve student persistence, progression, and degree completion.

- May supervise professional and support staff as assigned. Provide cross-functional leadership by coordinating priorities, facilitating collaboration, and supporting implementation of retention-related goals and service standards.

- Develop and coordinate retention strategies and early alert processes, including timely outreach, appropriate referrals, and follow-up with faculty and student support personnel to reduce attrition and support degree completion.

- Monitor and analyze retention and student engagement data to identify at-risk student populations, evaluate the effectiveness of retention initiatives, and recommend data-informed strategies to improve student outcomes and institutional retention goals. Develop, implement, and assess programs, workshops, training initiatives, and resources that promote academic success, student engagement, study skills development, and self-advocacy.

- Coordinate outreach, triage, and support services for students experiencing academic, personal, financial, family, mental health, or physical health challenges that may impact academic performance.

- Monitor student progress and academic outcomes. Develop intervention plans and referrals that connect students to campus and community resources.

- Serve as a resource for students seeking assistance with academic issues, referrals to support services, and accommodations for students with disabilities.

- Maintain partnerships with campus departments, tutoring services, disability support services, academic units, and external organizations to enhance student support offerings and strengthen the network of resources available to students.

- Collaborate with faculty, academic leaders, student affairs professionals, and campus partners to identify student needs and integrate support services into the student experience.

- Lead program assessment and evaluation efforts by collecting, analyzing, and interpreting data related to student academic performance, including grades, examination scores, course evaluations, retention outcomes, and student success indicators.

- Coordinate training and professional development opportunities for faculty, staff, and student support personnel regarding academic success resources, intervention strategies, student support services, and referral processes.

- Support critical response efforts and assist in coordinating resources and interventions for students in complex or emergent situations requiring collaboration among multiple stakeholders.

- Perform other duties as assigned.

Qualifications
Education: Bachelor’s degree in psychology, education, social work, counseling, higher education, or related field. Master’s degree preferred.
Experience: Five (5) years of experience in academic support, student affairs, counseling or a related field.
SUPERVISORY EXPERIENCE: Two (2) years of training, work coordination, or direct supervision.
CERTIFICATION: N/A
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.
Clery Act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.
KNOWLEDGE, SKILLS, ABILITIES
Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.