Nordic Quality Manager, Insurance claims

Do you want to turn data and insights into better claims handling and customer outcomes?

At If, one of the leading insurance companies in the Nordics, we are looking for an analytical and business-oriented Nordic Quality Manager to help shape how we manage quality and claims cost performance across our Nordic claims operations.

In this cross-Nordic expert role, you will develop shared quality methods and analyze claims costs to identify opportunities for improvement. Working closely with claims managers and operational teams, you will turn findings into practical changes that support accurate claims handling, fair customer outcomes and sustainable business performance. You will also contribute to relevant risk and compliance activities.

About the role
As Nordic Quality Manager, you will establish a consistent, data-driven approach to quality and operational performance across Nordic Claims. You will work across functions and markets, combining analysis with practical implementation. Your key responsibilities will include:

- Establish common methods and standards for quality management and claims cost analysis across Nordic Claims

- Translate data, audit findings and operational insights into clear priorities and measurable improvements

- Develop quality metrics, reporting and controls, including predictive indicators and automated follow-up

- Explore, test and apply AI, automation and advanced analytics to strengthen quality and support sustainable claims outcomes

- Help align claims processes, controls and decision-making across the Nordic markets to support consistent and effective claims handling

- Turn reviews and assessments into concrete actions that reduce risk, improve efficiency and strengthen claims handling

- Contribute your expertise to relevant risk and compliance activities

We offer

- An including work environment where everyone is welcome

- Career and development opportunities in the biggest insurance company in the Nordics

- Social activities, as well as highly skilled professional environment

- Possibility of hybrid workplace

- Health promoting workplace with e.g., wellness allowance and various sports activities

- Great insurance benefits

About the team
You will be part of the Nordic Risk & Quality function and collaborate with claims leaders, specialists, analysts, and data and analytics teams across Nordic countries. We are a collaborative and specialist-driven team that values curiosity, constructive challenges and practical solutions. Together, we turn insight into improvements that support responsible, consistent and customer-focused claims handling.

Who are you?
You combine strong analytical capabilities with a pragmatic and business-oriented mindset. You are comfortable navigating complex data and challenging established ways of working. You build credibility through your expertise and influence stakeholders across functions and countries, bringing them together around shared priorities. You communicate clearly, build trust and turn analysis into action. You are also curious about how AI, automation and digital tools can improve quality and operational performance.

You also have:

- A relevant higher education degree in economics, finance, business administration, engineering or another analytical field

- Professional experience from audit, consulting, assurance, controlling, analytics, operational excellence, quality management or a similar environment

- Strong analytical skills and the ability to turn complex data into clear, actionable insights

- Practical experience with governance, internal controls, process improvement, performance management or business analytics

- An interest in AI, data, automation and digital transformation, and the ability to translate new opportunities into practical ways of working

- Clear communication and strong stakeholder management skills

- Professional proficiency in English and at least one Nordic language

- Experience from insurance, financial services or another regulated industry is an advantage

Additional facts and the recruitment process
Application deadline: 27 November 2026. Screening and interviews will be conducted on a rolling basis, so we encourage you to apply as soon as possible.
How to apply: Please submit your CV and answer the application questions.
Work location: The position can be based in Oslo, Stockholm or Gothenburg.
Travel: The role involves travel within the Nordic countries.
Start date: As soon as possible or by agreement.

For more information about the position, please contact hiring manager Inge Oksvik, Head of Risk & Quality Management, Claims.

Background checks will be carried out in accordance with the legislation in the country of employment.

We look forward to your application!