Technical Support Engineer

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .
We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.
As a technical support Engineer with Fortinet you will:

- Provide technical support and assistance to Fortinet certified partners and customers

- Run real-time troubleshooting sessions with partners/customers

- Test and reproduce partner/customer issues in Laboratory

- Working on escalations from Level 2 technical support team

- Report Software/Hardware related issues to R&D department

Requirements:

- Fluent English and other CEE languages

- 10+ years of experience in networking or security industry

- In-depth knowledge of TCP/IP

- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways

- Proficient spoken and written English

- Positive, communicative and customer oriented attitude

- Ability to work in multicultural team environment

- Quick learner

- In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

- Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)

- Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)

- Familiar with Web application security and vulnerabilities (experience with exploits is plus)

- Having Fortinet certification (NSE4 Fortigate Adminsitrator)

- Knowledge of scripting / programming / automation

Desirable:

- Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)

- Knowledge of database maintenance and SQL

Education:

- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience

- Master Degree in Electrical Engineering or Computer Science preferred

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